Outbound Calls
Automatically call your customers with your AI assistants
What are Outbound Calls?
The outbound call feature enables your AI assistants to automatically call your customers. Use it for appointment reminders, surveys, debt collection, campaign notifications, and more. Your assistant has a personalized conversation with each caller and records the results.
How Does It Work?
Create a Campaign
Specify the phone numbers to call and the assistant to use
Set the Schedule
Plan when calls will be made (now or scheduled)
Start the Campaign
The system automatically calls all numbers
Review Results
View details, transcriptions, and results for each call
Creating Outbound Calls
You can create outbound calls from the dashboard or via the API:
From Dashboard
- 1. Go to the "Outbound Calls" section
- 2. Click the "New Campaign" button
- 3. Select an assistant
- 4. Enter phone numbers (individually or bulk via CSV)
- 5. Configure schedule and settings
- 6. Start the campaign
Via API
Programmatically initiate calls from your own systems
POST /api/v1/calls/outbound
{
"phoneNumberId": "phone_789",
"assistantId": "asst_456",
"to": "+905551234567",
"greetingMessage": "Hello...",
"specialInstructions": "...",
"metadata": {
"customerName": "John Smith",
"appointmentDate": "2024-03-20"
}
}Customization Options
Custom Data
Add custom data for each call (customer name, appointment info, debt amount, etc.). Your assistant uses this information during conversations and provides a personalized experience.
Scheduling
Start calls immediately or schedule for a future date/time. You can also set call hours (e.g., 09:00-18:00) and days.
Retry Logic
Set up automatic retries for busy or unanswered calls. Customize the number of retries and the time between them.
Webhook Notifications
call.started and call.ended webhooks are automatically sent for outbound calls.
💡 You can configure the Webhook URL from the Dashboard → Webhooks page.
Use Cases
Appointment Reminders
Automatically remind hospital, salon, dental clinic appointments. Customers can confirm or reschedule.
Customer Surveys
Conduct product or service satisfaction surveys. Automatically record responses.
Debt Collection
Make polite reminders for overdue payments and suggest payment plans.
Campaign Announcements
Inform customers about new products, discounts, or special offers.
Order Tracking
Send shipping updates, delivery confirmations, or order status notifications.
Patient Follow-up
Post-surgery checkups, medication reminders, health screening calls.
Emergency Notifications
Service outages, security alerts, or emergency notifications.
Campaign Management
Status Tracking
Track your campaign's progress in real-time. View successful calls, failed calls, pending calls, and total statistics.
Pause/Resume Campaign
You can pause the campaign at any time and resume it later.
Call Details
View the full transcription, duration, result, and custom data for each call. Listen to recordings and analyze.
Reporting
Create campaign performance reports. Success rates, average duration, most common responses, and more.
Best Practices
Call at Appropriate Hours
Avoid calling too early (before 08:00) or too late (after 20:00)
Be Clear and Brief
Keep your assistant's system prompt short and concise. The first 10 seconds are crucial.
Test
Try with a small test group before launching a large campaign
Use Personalization
Get more effective results by using customer names and custom information
Follow Legal Rules
Act in compliance with KVKK and other data protection regulations
⚠️ Important Notes
• Ensure you have the proper permissions and customer consent for outbound calls
• Fully comply with KVKK and relevant legal regulations
• Always offer customers the option to "decline calls"
• Avoid excessive calling - prioritize customer experience
• Inform customers that calls are recorded and stored
Start Your Outbound Call Campaigns
Proactively reach your customers and automate your business processes.