Knowledge Bases
Make your assistants smarter by adding custom information, documents, and FAQs
What is a Knowledge Base?
A knowledge base is a collection of documents, information, and data that your AI assistant can use to answer questions. By uploading PDFs, text files, and other documents, you enable your assistant to access company-specific information.
Knowledge bases use RAG (Retrieval-Augmented Generation) technology. This allows your assistant to find relevant information from documents during conversations and use it in responses.
Creating a Knowledge Base
To create a new knowledge base:
- 1
Go to Knowledge Bases Page
Navigate to the "Knowledge Bases" section in the dashboard
- 2
Click "New Knowledge Base" Button
Click the "New Knowledge Base" button in the top right corner
- 3
Add Name and Description
Give your knowledge base a descriptive name and description
- 4
Upload Documents
Add relevant documents to your knowledge base
Supported File Formats
PDF Files
Product catalogs, user manuals, reports
Text Files
.txt, .md files - FAQ lists, policies
Word Files
.docx files - Procedures, documents
CSV Files
Tabular data - Product lists, prices
Document Upload and Processing
Document Upload
Click the "Upload Document" button on the knowledge base detail page. You can upload multiple files at once.
💡 İpucu
Maximum file size: 10MB. Split larger files into multiple files.
Automatic Processing
Uploaded documents are automatically processed and split into small chunks. Processing usually takes a few minutes. When complete, the document status shows as "Ready".
Vector Search
Documents are converted to vector format and queried with semantic search. This allows the AI to search by meaning rather than exact word matches.
Adding Knowledge Base to Assistants
To add your knowledge base to assistants:
- 1.Go to the assistant editing page
- 2.See available knowledge bases in the "Knowledge Bases" section
- 3.Select the knowledge bases you want to add
- 4.Save changes and publish
💡 Not
You can add multiple knowledge bases to an assistant. The AI searches all knowledge bases and finds the most relevant information.
Best Practices
Use Well-Structured Documents
Documents organized with headings, subheadings, and bullet points produce better results
Upload Current Information
Remove old or incorrect information, regularly update documents
Group by Topic
Create separate knowledge bases for each topic (products, policies, FAQ)
Use Clear and Simple Language
Avoid jargon and complex sentences, write simply and clearly
Test
Check that the knowledge base gives correct answers when testing your assistant
Use Cases
Product Information
Product features, prices, stock status, technical specifications
FAQ (Frequently Asked Questions)
Answers to your customers' most asked questions
Company Policies
Return policy, privacy policy, terms of use
Technical Documents
Installation guides, troubleshooting guides, API documentation
Internal Procedures
Employee handbooks, department procedures, security protocols
Document Management
Document Update
To update an existing document, delete the old version and upload the new version. The system automatically processes the new version.
Document Delete
You can delete documents that are no longer used from your knowledge base. This action cannot be undone.
Reprocess
If a document was not processed correctly, you can use the "Reprocess" button to repeat the process.
Create Your Knowledge Bases
Empower your assistants with company-specific information and serve your customers better.